 Frequently Asked Questions with Answers
What is broadband (High Speed Internet Service)?
Broadband technology is the always-open gateway to a new world of Internet services delivered at lightning-fast speeds to homes, offices and businesses. Think of a broadband connection to the Internet as a fat pipeline running into and out of a home or business. In most cases, that pipeline has been laid by a cable, telephone or independent service provider.
Why do I need broadband service?
Broadband's blazing speed eliminates the so-called "world wide wait" that users encounter with dial-up services. Cable modem connections to the Internet are on average 10 times faster than a dial-up connection made through a 56-kilobits-per-second or 28.8-kbps link.
| Dial-up vs. Broadband Speed Comparison |
| 28.8 Kbps Dial-up |
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| 56 Kbps Dial-up |
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| 256 Kbps DSL Modem |
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| 1.5 Mbps Cable Modem |
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That speedy connection can open up a new world of audio, video and games, among other applications, that can be tedious going using a slow dial-up connection. Web pages that take minutes to summon up with a dial-up connection pop up instantly with a broadband connection. A broadband link also can make such work-oriented chores as accessing databases less frustrating, because you can move from Web site to Web site in a click of the PC's keyboard.
Are there any other advantages to broadband?
A cable modem link to the Internet is always on; there's no need to dial in to an Internet service provider (ISP). Simply click on your browser and you're on the Internet. No more waiting, no more busy signals. The fact that the broadband connection is never turned off as long as your PC is on lets you "snack" on information whenever you like.
What can broadband do besides give me fast downloads of Web pages and files?
Broadband technology is fostering a new class of consumer- and business-related services such as Internet Protocol-based telephone and videoconferencing services; viewer-customized TV feeds; e-mail with audio and video components; and home-networking capabilities. You're also beginning to see more sophisticated online games and distance-learning applications.
If I order service today, how long will it take to be connected?
Once a customer signs up for service with Hyperband Networks (either via fax, online, or telephone), the order is processed, and a self installation kit will be shipped within 48 hours. In the case that a professional installation is required he or she will receive a follow up call to schedule an installation time. Our installation waiting period is usually no longer than a week. Provided that your residents don't experience any PC problems or issues, an install can usually be completed within 30 min to 1 hour.
Do I have to get a second phone line for High-Speed Cable Internet service?
No! Our HSI service runs over your existing television coax cable so you can surf the 'net, watch TV and talk on the phone all at the same time!
Does Hyperband provide home networking?
We can provide multiple PC access for a fee of $10.00 per month which can be used with a cable modem wire line router which we provide to you as an added feature of our service. Please review the sign up page for your community under Options/Upgrades, and choose the Multiple PC Connectivity option.
Can I still access my AOL account?
Absolutely, but it is not a necessity to keep an account with AOL. AOL* offers plans for customers who wish to retain their AOL service and AOL e-mail address. You must contact AOL directly to obtain more information and/or modify your existing plan.
What brands of cable modems are usable with Hyperband High Speed Internet Service?
Any modem that is Cable Labs certified with DOCSIS 1.0 or 1.1 can be used. We recommend RCA, Motorola, Toshiba, AMBIT, and Terayon.
Do I need a firewall to use Hyperband High Speed Internet service?
No, but it is highly recommended. With the latest threats and viruses and malicious activity on the Internet, Hyperband cannot be held responsible for the welfare of your computer. Please go to the Support -> System Utilities portion of our website where you can find several links to downloadable files, including Firewall protection.
Do I need antivirus software to use Hyberband internet service?
No, but it is highly recommended. With the latest strings of viruses, particularly Worm viruses, on the Internet, Hyperband cannot be held responsible for the welfare of your computer. Please go to the Support -> System Utilities portion of our website where you can find several links to downloadable files, including a Free Virus Scanning utility and Free Anti-Virus software.
*America Online and AOL are federally registered trademarks of AOL Time Warner, Inc. AOL is not in anyway related to Hyperband or the Hyperband High-Speed Internet service.
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